Welcome to Terquaz!

We at Terquaz aim to inspire future leaders and help Arab families live joyful lives that stay connected to their roots, culture, and faith.

We kindly ask you to take a few minutes to read the following points in order to get the most benefit from our lessons and events.

Class Etiquette

Keeping the camera on during class is essential for better communication between the teacher and students.
It is important to wear appropriate clothing during the class.
The student should be in a quiet room during the lesson.
It is preferable to use a computer or tablet to attend the class.
A strong and stable internet connection is necessary.
Parents are not allowed to attend the lesson with the student but may watch the class recording afterward.
Students must rename themselves with their full name upon joining Zoom to help the teacher identify them easily.

Students must attend on time.
The teacher will wait for up to 15 minutes.
If the student does not attend, the class will be counted as completed.
Terquaz reserves the right to cancel the student's subscription in cases of repeated tardiness or frequent absences without a valid reason.

Parents can submit or withdraw a session excuse directly through the Terquaz platform for each student individually, before the session time.
If the excuse is submitted 6 hours or more before the session, a make-up session credit is added automatically. If it is submitted less than 6 hours before, the session is counted against the student.
If we cancel a session for any reason, a make-up session credit is added to the student automatically.
Make-up session credits can be used for any of the subscriber’s children, either for a make-up session in the same program or a session in another program.
Make-up session credits remain available with no expiry date, as long as the subscription is Active.
Make-up session credits are for the subscriber’s use only and cannot be converted into any other form.
An absent student can also receive the session recording when it is available.

Classes are recorded for evaluation and improvement purposes.
Recordings are shared only with parents whose children are enrolled in the class.
No recording will be used for marketing purposes without the parents' explicit consent.
Recordings are kept for three months, after which they are deleted from the system.

Subscriptions are automatically renewed each month through direct withdrawal from the payment method to secure the student's spot. You may request to stop the subscription anytime before the next renewal date.
If the withdrawal fails, the invoice must be paid manually on time to ensure continuity.
If payment is not made, the system will release the seat to a student on the waiting list after one week of non-payment.

Temporary Pause (Freeze): Allowed for a maximum of one month during the academic year, while make-up session credits are retained throughout the freeze period.
Exceeding the Temporary Pause: If the freeze exceeds one month, we do not guarantee returning to the same teacher or group, and make-up session credits are cleared automatically.
Permanent Cancellation: Done by contacting us via WhatsApp, and any remaining make-up session credits in the subscriber’s account are cleared.
Reactivation: To return, please contact the support team. A seat will be provided when available, or the student will be added to the waiting list.